1. Who we are
TitleSignal is a trading name of Team Dimensions Ltd. Team Dimensions Ltd is the controller of the personal data this policy describes, which means we decide how it’s used. “We”, “us” and “our” mean Team Dimensions Ltd.
- Registered in England and Wales, company number 08348964
- Registered office: 128 City Road, London, EC1V 2NX
- Email: hello@titlesignal.co.uk
- Registered with the Information Commissioner’s Office (ICO), number ZC238097
2. Details you give us
When you create an account at app.titlesignal.co.uk, you give us your work email address, and you can add your name. We set up an account for your auction house in TitleSignal.
While you use your account, we keep a record of when you sign in and of the leads you view and unlock, with the time, your IP address and the page you used. We also keep what you and your colleagues add, such as the leads in your pipeline and your notes on them.
When you ask about a letter campaign, our form asks what you’d like, your name, your business and your work email address. You can also give us your phone number and a message.
When you email us, for example to ask for access, we receive your email address, your message and anything else you include.
3. How we use them
We use the details you give us to:
- answer your request for access, and invite you to an account;
- run your account and your free sample, and show you the leads you’ve unlocked;
- plan and quote for any campaign you ask about;
- answer your questions, talk to you about your sample and TitleSignal, and arrange a call if you asked for one;
- keep TitleSignal secure and stop it being misused, for example by someone copying leads in bulk; and
- keep a record of what we’ve sent you and what we’ve agreed.
The law allows this because we need your details to provide your account under our terms, and because it’s in our legitimate interests, and yours, for us to answer your requests, follow them up and keep TitleSignal secure. If you go ahead with a campaign or a subscription, we also use your details to provide it, as part of our agreement with you. You can object at any time (section 10).
We won’t add you to a mailing list unless you ask us to, and we never sell your details or give them to anyone else for their own marketing.
4. When you visit the site or sign in
Hosting and security
Cloudflare hosts this site. To show you its pages and protect it from attacks, Cloudflare processes your IP address and the details your browser sends, such as its type and version.
Page statistics
We use Cloudflare Web Analytics to count visits and see how quickly our pages load. It doesn’t use cookies or store anything on your device, and Cloudflare says it doesn’t collect or use visitors’ personal data.
Checking you’re a person
When you start filling in our campaign form, the page loads Cloudflare Turnstile, which checks that you’re a person rather than an automated program. To do this, Cloudflare looks at signals from your browser and connection, such as your IP address and browser details. Cloudflare uses them to run the check for us, and also, as a controller in its own right, to improve Turnstile. Cloudflare’s Turnstile privacy addendum explains more.
Signing in
Clerk runs sign-up and sign-in for our app, at clerk.titlesignal.co.uk. It handles your email address, emails you the codes that confirm it’s you, and looks at details of your device and connection to keep accounts secure and spot automated sign-ups.
Apart from these Cloudflare services, and Clerk in the app, our pages load nothing from other websites. Our fonts and images come from our own site.
5. Cookies
We don’t use cookies for statistics or advertising, and we don’t use any advertising or tracking tools. Cloudflare may set cookies that are strictly necessary to keep the site secure, such as cookies that help it spot bots; Cloudflare’s cookie policy lists them. These don’t need your consent, because they’re needed to keep the site secure.
When you sign in to the app, we and Clerk set cookies that keep you signed in and protect your account. They’re strictly necessary for the account you asked for, so they don’t need your consent either.
6. People named in our leads
TitleSignal tells auction houses about properties that may have to be sold, such as properties owned by companies in receivership, administration or liquidation, and properties in the estates of people who have died. Each lead says why the property may be sold and who is handling the matter, so that the auction house can contact them.
Where the information comes from
We build leads from public records, including:
- Companies House: companies, their officers and filings, and insolvency appointments;
- HM Land Registry: properties owned by companies;
- The Gazette: official notices, such as insolvency appointments and notices about deceased estates; and
- the EPC register: the energy certificates of buildings, such as their type, size and energy rating.
Who appears in a lead
Mainly the people handling a matter in a professional role, such as receivers, administrators, liquidators, lenders, estate agents and the solicitors acting for an estate, with their firm and work contact details. A lead can also mention a company’s directors or shareholders where that explains the lead, and the name of a person who has died when their estate owns property.
TitleSignal is not for contacting homeowners or bereaved families, and we never include family members’ details.
Letters we send for auction houses
When an auction house asks us to run a letter campaign, we use the information in leads to write to the people handling those matters, on the auction house’s behalf. We write only to people acting in a professional role, at their work address, and only with letters the auction house has approved. Each letter says who it’s from and how to ask not to be written to again.
If you’d rather not receive these letters, tell us (section 10) or the auction house that wrote to you. We’ll stop, and we keep a short record of your request so that we don’t write to you again. Replies go to the auction house, which handles them under its own privacy policy.
Why the law allows it
We rely on legitimate interests: ours, and those of the auction houses we work with, in finding properties that may need to be sold and contacting the professionals handling them, including by letter. The information is already public, we use only what a lead or a letter needs, and we stop whenever someone objects.
Who receives it
Auction houses that use TitleSignal, including on a free sample, and the printing and mailing company that posts campaign letters for us. Our terms require auction houses to keep sample leads confidential and to follow the law when they make contact.
If you’re named in a lead, you can ask what we hold about you, ask us to correct it, or object to our using it (section 10).
7. Who we share data with
We use these service providers, who act on our instructions:
- Cloudflare, for website hosting and security, page statistics and the Turnstile check;
- Clerk, which runs sign-up and sign-in for our app and emails your sign-in codes;
- Postmark, which delivers the emails our site and service send, such as your campaign enquiry and, from December, our weekly lead email;
- a printing and mailing company, which prints and posts the letters in our campaigns; and
- the providers of our email and office software.
We may also share information with our professional advisers, such as lawyers and accountants, and with authorities where the law requires it. We don’t sell personal data.
8. Transfers outside the UK
Cloudflare, Clerk and Postmark are based in the United States and may process personal data outside the UK. When they do, we rely on safeguards recognised under UK law, such as the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Agreement. Email us if you’d like details.
9. How long we keep data
- Your account, and the record of your sign-ins and the leads you viewed and unlocked: while your account is open, and for up to two years after you last used it, so that we can answer questions about how leads were used. You can ask us to delete your account sooner (section 10).
- Requests for access or sample leads, campaign enquiries, and our emails with you: up to two years after we were last in touch, unless you become a customer.
- Information in leads: only while it’s relevant to a possible sale. We update or remove it when the public record changes.
- Records of campaign letters, showing who we wrote to and when: up to two years after the campaign ends.
- Requests not to be written to: for as long as we run campaigns, so that we don’t write to you again.
- Cloudflare, Clerk and Postmark keep their own technical records, such as security and email delivery logs, for limited periods.
10. Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct it if it’s wrong or incomplete;
- ask us to delete it, or to limit how we use it;
- object to our using it, including for marketing, which we’ll always stop; and
- in some cases, ask for your data in a form you can take elsewhere.
To use any of these rights, email us with “Privacy request” in the subject line. We’ll reply within one month, and there’s normally no charge.
11. Complaints
If you’re unhappy with how we’ve used your data, please tell us first, so that we can try to put it right. You can also complain to the Information Commissioner’s Office, at ico.org.uk or on 0303 123 1113.
12. Other things to know
Links to other sites
Our site links to other websites, such as our Instagram page and the public sources we use. Their own privacy policies apply.
Children
TitleSignal is for businesses, and isn’t meant for anyone under 18.
Changes to this policy
If we change this policy, we’ll post the new version here and update the date at the top.